On-site work on the connectivity layer — sensor calibration, gateway and smart-thermostat installation, integration validation — plus coordination of your HVAC vendor for asset repairs.
Keedian field support covers the BMS and IoT layer it operates: sensor recalibration, gateway / smart-thermostat installation, and on-site integration validation. For repairs to the physical asset itself, Keedian coordinates your HVAC vendor's field service — it does not perform mechanical work on RTUs or other equipment. The split is deliberate: Keedian owns the data and connectivity, your service provider owns the metal.