Managed Services catalog.

Alarms and tickets generated from the assets and metrics included in scope are monitored, triaged, and worked by Keedian agents in real time, in accordance with the agreed operating procedures and escalation paths

Sites can reach Keedian on any channel; our AI evaluates each request and opens a ticket when one is warranted — a fault, a setpoint-change request, or a question — feeding it into the same triage-and-resolve workflow

Tickets triggered by the customer's CMMS are ingested and routed into the same triage-and-resolve workflow, with our AI evaluating and enriching each one

Every ticket gets a remote-resolution attempt by Keedian Ops before a truck roll is scheduled, with the avoided truck rolls counted toward the Managed-tier ROI report

Keedian Ops creates the work order, hands off to the customer's CMMS, and tracks resolution against SLA

Every closed ticket includes a documented root cause and the corrective action taken, feeding into recurring-failure detection

Sites or units with repeat tickets are flagged for replacement or vendor escalation, with the recurrence pattern surfaced in the monthly executive report

AI and multi-variable FDD logic use the assets, metrics, baselines, and predictive signals included in scope to open and work tickets for emerging fault patterns before a conventional alarm or customer report

Keedian Ops issues approved setpoint and schedule changes directly through the platform on your behalf; you review and approve from the audit log

Analytics-driven fault detection on Runtime, Cooling Delta T, Setpoint Compliance, and Temperature Compliance is fully worked by Keedian Ops, aligned with the advanced and predictive metrics dashboards in Platform Capabilities

Every energy alarm — a demand-peak breach, an off-hours spike, a sustained over- or under-voltage, a circuit nearing its protection limit, or a site call about an outage — gets a remote diagnosis first: Keedian Ops works the meter data to pinpoint the cause, then guides the site to the fix or coordinates with the utility. The meter sees but does not command, so a truck roll is scheduled only when the fix is physical

The energy meter is read-only — so at Optimized, where the customer also runs Keedian on HVAC, Lighting, or Refrigeration, Keedian Ops turns the meter's demand and tariff insight into load actions through THOSE products: pre-cool-and-coast, staggered start-ups, and shifting flexible load into off-peak windows to cut demand charges and time-of-use cost

Keedian continuously identifies energy savings opportunities and tracks each measure from recommendation through to realized, verified savings against the baseline and the next billing cycle — utility-incentive and demand-response program enrollment is delivered as a dedicated add-on

Analytics-driven fault detection on the submetered and power-quality signals — short-cycling, off-cycle draw, and voltage events — is fully worked by Keedian Ops, aligned with the advanced metrics in Platform Capabilities

Analytics-driven fault detection on Schedule Compliance, Utilization, and Burn Hours is fully worked by Keedian Ops, aligned with the advanced and predictive lighting metrics dashboards in Platform Capabilities

Keedian Ops issues approved setpoint and schedule changes directly through the platform on your behalf — per floor, per common zone, or building-wide; you review and approve from the audit log

Analytics-driven fault detection on Runtime, Cooling Delta T, Setpoint Compliance, and Temperature Compliance is fully worked by Keedian Ops, aligned with the advanced and predictive HVAC metrics dashboards in Platform Capabilities

Analytics-driven fault detection on Refrigeration Temperature Recovery — slow-recovery and failed-recovery patterns — is fully worked by Keedian Ops, aligned with the recovery-pattern benchmarking dashboards in Platform Capabilities