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Keedian platform · Cadenced deliverable
Monthly executive report.
Monthly executive report with operations KPIs and SLA performance.
01 Metadata
How it's delivered + who reads it.
Cadence
monthly
Format
pdf
Audience
VP Facilities
Default tier
managed
Addon eligible
No (included with tier only)
Applies to
refrigeration
hvac
lighting
02 Sections
What's in the report.
Default section layout. Per-product overrides (when present) replace this list.
- tickets_handled
- truck_rolls_avoided
- mttr
- sla_performance
03 Customer-facing bullets per product
What the customer sees on each product page.
The product-page Reporting row renders these bullets verbatim, per the product being viewed. Empty for a product = the report's name is used as the single bullet.
refrigeration
- Monthly executive report: tickets handled, truck rolls avoided, MTTR, SLA performance
hvac
- SLA & MTTR performance — SLA compliance against contracted targets per priority level, combined with Mean Time to Resolution by priority for fleet and per-site, with monthly compliance and resolution-time trends
- Reactive ticket activity — summary of reactive tickets received (phone, CMMS, customer-initiated) categorized by type, plus the cross-analysis of reactive vs proactive tickets including the % of tickets Keedian proactively initiated
- Avoided truck rolls report — tickets resolved remotely without dispatch, with estimated cost savings
- Managed-tier ROI report — energy savings proxy (weather-normalized) plus avoided truck rolls, monetized
- Comfort complaint summary — by site, by month, with resolution time and root cause distribution
lighting
- SLA & MTTR performance — SLA compliance against contracted targets per priority level, with Mean Time to Resolution by priority for fleet and per-site, and monthly compliance and resolution-time trends
- Reactive ticket activity — reactive lighting tickets received (site calls, CMMS, customer-initiated) categorized by type, with the reactive vs proactive cross-analysis including the % Keedian proactively initiated
- Auto-revert and remote-resolution report — off-schedule circuits returned to schedule automatically and tickets resolved remotely without a dispatch
- Managed-tier ROI report — lighting energy recovered through schedule discipline plus avoided lamp-out dispatches, monetized
- Off-schedule and lamp-out summary — by site, by space: off-schedule circuits, utilization outliers, and lamp/ballast failures, with resolution time and root-cause distribution
climate
- SLA & MTTR performance — SLA compliance against contracted targets per priority level, combined with Mean Time to Resolution by priority for the portfolio and per-building, with monthly compliance and resolution-time trends
- Reactive ticket activity — summary of reactive tickets received (phone, CMMS, customer-initiated) categorized by type, plus the cross-analysis of reactive vs proactive tickets including the % of tickets Keedian proactively initiated
- Avoided truck rolls report — tickets resolved remotely without dispatch, with estimated cost savings
- Managed-tier ROI report — energy savings proxy (weather-normalized) plus avoided truck rolls, monetized
- Comfort complaint summary — by building, by floor, by common zone, by month, with resolution time and root cause distribution