Tracks vendor response time, first-visit resolution rate, and cost per ticket across any contracted product.
Impact: Makes vendor performance measurable across the portfolio — response time, first-visit resolution, and cost per ticket are tracked on every contracted product, so a slow or expensive vendor is visible in the data rather than an anecdote.
What it solves: The maintenance vendors doing the field work are rarely measured on the outcome that matters — how fast they respond, whether they fix it on the first visit, and what each ticket costs. Keedian tracks vendor response time, first-visit resolution rate, and cost per ticket across every contracted product, so vendor performance is visible and comparable rather than anecdotal.
These are the operational metrics this add-on monitors and alarms on. Keedian surfaces them and, where the contract includes managed service, triages them; acting on the physical asset stays with you and your vendors.
The core metrics are summarized below. Full methodology, thresholds, diagnosis steps, and escalation criteria are in the Metrics Catalog.
Each metric includes definition, detection logic, diagnosis steps, recommended actions, escalation criteria, and prevention controls. Thresholds are reference values to be calibrated per client.
View Metrics Catalog →Vendor response time, first-visit resolution rate, and cost per ticket are tracked and comparable across vendors and sites, so underperformance is visible and actionable. Expected (pending validation).
Vendor performance is reviewed as part of the managed operations on the same accountability as the rest of the contract — a vendor trending below expectation is surfaced with the supporting ticket history.
Add-on charges apply on top of the base subscription. This page states which charge components apply; the product subscription lives in the pricing catalog.