Monitoring of elevators and escalators — operating status, fault codes, and out-of-service events — so a stoppage is detected and routed to the maintenance provider the moment it happens.
Impact: Turns a tenant complaint into a system signal — a stoppage, an entrapment call, or a recurring door fault is caught the moment it happens and routed to the maintenance provider, instead of surfacing later through the front desk.
What it solves: Elevators and escalators are safety-regulated assets under a dedicated maintenance contract, but a building operator often learns of a stoppage from a tenant complaint. Keedian captures the signal — operating status, fault codes, and out-of-service events — and surfaces it the moment it happens. The boundary is Keedian's field-services model: Keedian captures the signal, routes it to the responsible vendor (the elevator maintenance provider), and keeps the evidence and audit trail. Keedian does NOT control or maintain the asset — vertical-transport equipment and its service stay with the certified maintenance provider.
These are the operational metrics this add-on monitors and alarms on. Keedian surfaces them and, where the contract includes managed service, triages them; acting on the physical asset stays with you and your vendors.
The core metrics are summarized below. Full methodology, thresholds, diagnosis steps, and escalation criteria are in the Metrics Catalog.
Each metric includes definition, detection logic, diagnosis steps, recommended actions, escalation criteria, and prevention controls. Thresholds are reference values to be calibrated per client.
View Metrics Catalog →Stoppages and faults are caught and referred the moment they happen rather than via a tenant complaint, and the regulated inspection cycle stays visible. Expected (pending validation) — offices have no named Keedian reference deployment yet.
Model A or B, scoped per building; read from the controller / OEM monitoring interface / dry-contact / BMS points. No sensor-by-sensor cost modeling.
The availability alarms in scope are managed on the same 24/7 basis as the rest of the contract — surfaced, verified against transients, triaged, and referred to the customer's elevator maintenance provider with a recommended action; downtime is logged as evidence. An entrapment call is surfaced and the building operator notified immediately, but Keedian never substitutes for the certified in-car emergency line.
Add-on charges apply on top of the base subscription. This page states which charge components apply; the product subscription lives in the pricing catalog.