Productization
Energy

Energy Energy consumption

Total active energy the site draws, by interval and billing period, trended against the site's own history and reconciled to the utility bill. The base signal for spend — surfaces consumption creep and meter-vs-bill mismatches before they show up as a higher invoice.

01 Metric Definition

What it measures and how it is calculated

What it measures

Total active energy the site draws (kWh), by interval and billing period, trended against the site's own history and reconciled to the utility bill. It is the base spend signal for the account — the meter telemetry on one side, the invoice on the other.

How it is calculated

The calculation method depends on the data available for each client and site. The core signal is active energy (kWh) from the main service meter, summed per interval (typically 15-minute or hourly) into a daily and monthly total.

Energy Intelligence reads the meter — it does not command it. The metric works from two sources and two sources only: the meter telemetry and the utility bill. Metered kWh is reconciled against the billed kWh each cycle; a divergence beyond tolerance points to a CT-ratio or multiplier error, a billing mistake worth recovering, or a metering gap.

Each period is trended against the site's own baseline — same day-of-week, same month — never against an invented cross-customer benchmark. V1 does not weather- or occupancy-normalize, so a step-change or an elevated overnight floor is flagged for a walkthrough, not auto-attributed to a cause.

The off-hours floor — consumption while the store is closed — is computed as the overnight minimum draw and is the single richest no-capex savings target, because anything burning at 3am with the doors locked is, by definition, waste. The exact thresholds depend on the site's hours, area, equipment mix, and tariff.

Reference thresholds

RangeClassificationInterpretation
At or below the site's own baselineExpectedConsumption tracks the store's historical profile for the same day-of-week / month; meter reconciles to the bill
5 – 15% above baseline (sustained)Consumption creep — monitorA drift worth a walkthrough: a load left on, a propped door, a schedule that slipped, or early equipment degradation
Greater than 15% above baseline (no known change)Step-change — flag for walkthroughA discrete jump with no merchandising or hours change; scope a site walkthrough before it shows up as a higher invoice
Off-hours floor above the expected overnight minimumOff-hours waste — highest savings targetEnergy burned while the store should be idle: lighting/signage timeclock, HVAC night setback, or a case stuck in continuous run
Above the client-defined consumption ceilingThreshold breach — client-defined cap exceededConsumption is over the absolute kWh ceiling the client set (a budgeted or contracted cap), independent of baseline drift; confirm the breach and walk the cause with the site
Metered kWh vs billed kWh diverges beyond toleranceMeter-vs-bill mismatch — reconcilePossible CT-ratio / multiplier error or billing mistake; open a billing-recovery review with the customer

Reference ranges only — calibrate per client based on operating hours, store area, equipment mix, and tariff before activating compliance reporting. A 24/7 convenience store and a bank branch that closes at 2pm have entirely different expected profiles and off-hours floors.

Portfolio compliance target

There is no universal compliance percentage for consumption — the target is defined per client. A common framing is the share of sites whose period consumption and off-hours floor stay within the agreed band around their own baseline (a reference starting point of 85% of sites in-band), reviewed and agreed with each client before activating reporting.

02 Impact

How this metric moves the customer value drivers

The table below shows how moving Energy consumption impacts each customer value driver the product is designed to improve — the metric page explains the mechanism; the product pages express the magnitude.

Value driverImpact strengthHow Energy consumption moves this lever
Energy savingsDirect, primaryConsumption is the base signal for spend. Catching consumption creep and an elevated off-hours floor — the load left on overnight, the timeclock that slipped, the case stuck in continuous run — is the most direct no-capex lever to cut the energy bill. Reconciling metered kWh to the invoice also recovers billing and CT-ratio errors. Anchored in 7-Eleven outcomes ($5M energy savings); per-site magnitude is expected (pending validation).
Avoided truck rollsIndirect, leading indicatorA consumption step-change with no operational explanation is often equipment failing into continuous run. Flagging it for a scoped walkthrough — rather than waiting for a comfort or product-loss complaint — turns what would have been an emergency dispatch into a planned, correctly-scoped visit. Where the site is sub-metered, the residual draw is attributed to the exact circuit before anyone is sent out.
SustainabilityDirectEvery kWh removed from the off-hours floor or from consumption creep is a direct CO2e reduction. Because the off-hours floor is the richest savings target, it is also the cleanest sustainability lever — cutting energy the store was never using productively in the first place.
03 Detection

How it surfaces and when it is reviewed

How it surfaces

Alarm
Can be configured to fire when the off-hours floor sits above the expected overnight minimum, when period consumption steps up against the site's trailing baseline with no known operational change, or when consumption exceeds a client-defined absolute threshold (a budgeted/contracted kWh ceiling).
Equipment
Where the site is sub-metered, the residual or stepped draw is attributed to the exact circuit (RTU, refrigeration rack, lighting panel) so the walkthrough goes straight to the load.
Site
Daily and monthly consumption trended against the site's own baseline, with the off-hours floor and the metered-vs-billed reconciliation shown on the Site Energy view.
Portfolio
Sites breaching their consumption band or carrying a rising baseload ratio surface in the Executive Summary, ranked so the worst floors and the biggest step-changes are worked first.

Review cadence

Monthly
Reviewed in the MBR against the site's own trend, and reconciled to the utility bill each billing cycle.
Weekly
Operations reviews the worst off-hours floors and any new step-changes for walkthrough scoping.
Real-time
Alert triggered for a sustained off-hours floor above the expected minimum where configured.
04 Alarms

Principal alarms derived from this metric

The table below summarizes the alarms that fire directly from Energy consumption. Each row links to the full operational detail (trigger, preconditions, action plan, human role, escalation, prevention) in the SOPs catalog.

AlarmDescriptionSeverityTierAI executes?Value driversSOP
Off-hours consumption above floor Closed/unoccupied-hours consumption sits above the store's expected overnight floor — energy burned while the site should be idle. Medium Essential Hybrid Energy savings · Sustainability Open SOP →
Consumption step-change Daily or monthly consumption steps up against the site's own trailing baseline with no known operational change. Medium Essential Hybrid Energy savings · Avoided truck rolls Open SOP →
Consumption above defined threshold Period or interval consumption exceeds a client-defined absolute ceiling (a budgeted or contracted kWh cap), independent of the site's own baseline drift — the customer's own line in the sand for 'too much energy'. Medium Essential Hybrid Energy savings · Sustainability Open SOP →
More alarms in development

More alarms in development (single-source, meter + bill): baseload-ratio drift watch and a meter-vs-bill reconciliation alarm. Submetering and power-quality alarms (per-circuit step-change, service-voltage out-of-band, power-factor penalty) are the Optimized differentiator and require submetering / power-quality metering. Composite, multi-signal attribution that combines consumption with weather and occupancy context will appear in a future release.

05 Actions

What to do based on the alarm

The action plan for each alarm lives on its own SOP page in the SOPs catalog — with the diagnostic steps, human role, value drivers, escalation, and prevention specific to that alarm. The list below maps each alarm to its SOP.

  • Off-hours consumption above floor → — Closed/unoccupied-hours consumption sits above the store's expected overnight floor — energy burned while the site should be idle.
  • Consumption step-change → — Daily or monthly consumption steps up against the site's own trailing baseline with no known operational change.
  • Consumption above defined threshold → — Period or interval consumption exceeds a client-defined absolute ceiling (a budgeted or contracted kWh cap), independent of the site's own baseline drift — the customer's own line in the sand for 'too much energy'.

Two-source reconciliation before any action (metric-level — not a single alarm)

Every consumption finding rests on two sources: the meter telemetry and the utility bill. If metered kWh and billed kWh diverge beyond tolerance, treat the data as suspect before treating any alarm as real — the cause may be a CT-ratio or multiplier error, a billing mistake worth recovering, or a metering gap. Reconcile first; do not report the site against its consumption band, and do not scope a walkthrough on a number the bill contradicts.

Responsible
Keedian operations team
Urgency
High — an unreconciled meter makes every consumption alarm unreliable
Client approval
No for investigation — Yes if a billing-recovery claim is filed with the utility

No weather or occupancy normalization in V1 — flag, do not auto-attribute (metric-level)

V1 trends consumption against the site's own baseline and does not normalize for weather or occupancy. So a hot-weather month or a sales event will read as elevated consumption. Where several sites in the same region move together in the same period, present it as expected context in the MBR rather than a finding — and scope a walkthrough for the genuinely site-specific anomalies. This is a portfolio reading, not a single SOP.

Responsible
Keedian account manager
Urgency
Low — informational, prevents false attribution
Client approval
No

Demand and tariff action runs through the customer's other products, never the meter (metric-level)

Energy Intelligence reads the meter; it does not switch loads. Where a consumption pattern points to a demand or schedule fix, Keedian recommends it and — where the customer also runs Keedian on HVAC, Lighting, or Refrigeration — executes it through that product (night setback, staggered start-up, timeclock correction). On a meter-only account the output is a guided recommendation for the site, not a remote command.

Responsible
Keedian operations team (recommendation) + connected product (execution where present)
Urgency
Medium
Client approval
Yes — any change to schedules or setpoints is validated with the client

Persistent floor after the checklist — controls retrofit candidate (metric-level — CapEx conversation)

When the off-hours floor survives the end-of-day checklist for two or more months, the site is a candidate for a controls retrofit — a timeclock, a smart thermostat, or a contactor fix — which is a capital conversation, not a per-SOP operational fix. Document the floor trend and the no-capex steps already tried, then present it to the client in the MBR with the expected payback. CapEx decisions are entirely on the client's side.

Responsible
Keedian account manager (communication) + operations team (data)
Urgency
Medium
Client approval
Yes — retrofit spend is the client's decision
06 Escalation

When and how to escalate

Per-alarm escalation criteria live in the Escalation block of each SOP in the SOPs catalog. The patterns below are metric-level — read from the portfolio view, not from any single alarm firing.

Portfolio-level patterns — typically communicated in the MBR
  • Sites whose off-hours floor creeps week over week and survives the end-of-day checklist — controls-retrofit candidates
  • A rising baseload ratio across multiple sites in the same region — flag for a corporate close-down policy review
  • Sites with consumption persistently above their own band over multiple months that survive every walkthrough
  • Aggregate metered-vs-billed divergence trending up across the portfolio — a systemic CT-ratio or billing issue worth a recovery review
Cross-alarm urgency — typically requires out-of-cycle communication
  • A consumption step-change co-occurring with a rising compressor or refrigeration signature — book a scheduled equipment visit before product or comfort loss
  • Meter-vs-bill divergence beyond tolerance large enough to be a billing-recovery opportunity — open the claim with the customer before the next cycle locks
  • Any consumption finding with direct financial, audit, or public-visibility impact for the client
  • Data-integrity issue affecting metered consumption across the portfolio — pause MBR reporting until the meter feed is reconciled
07 Prevention

Controls to avoid recurring issues

Configuration controls

  • Establish the consumption baseline (same day-of-week / same month) and the expected off-hours floor for every site before activating the metric
  • Refresh the baseline whenever a site changes hours, area, equipment, or merchandising — a stale baseline manufactures false anomalies
  • Confirm the meter configuration at onboarding — CT ratio, multiplier, and channel mapping — so metered kWh reconciles to the bill from day one
  • Document the site's tariff (energy-only vs demand / ratchet) so demand-related findings are routed correctly

Monitoring controls

  • Configure automated alerts for a sustained off-hours floor above the expected overnight minimum
  • Run a monthly baseload-ratio watch per site to catch "never turns off" buildings early
  • Where sub-metered, trend the per-circuit residual so a whole-building anomaly resolves to an exact load
  • Treat a step-change with a rising compressor signature as an equipment lead, not just an energy reading

Reporting controls

  • Reconcile metered kWh against the utility bill every billing cycle and log any divergence
  • Include the consumption trend and the off-hours floor in every MBR, against the site's own baseline
  • Flag sites in the consumption-creep band for two consecutive months before they become an escalation item
  • Maintain a log of recurring off-hours-floor offenders to surface fleet-wide controls-retrofit candidates