HVAC Comfort & Optimization for convenience stores: three accumulative tiers (Essential / Managed / Optimized), a Data Enabler with three models that adapt to whatever site infrastructure you have today, product-specific add-ons, platform-wide add-ons, and a Custom advisory layer. Built for chains where store labor is lean, footprint is small, and comfort complaints can't be diagnosed by a store manager who's also running the cash register.
Each product has its own Essential / Managed / Optimized structure, its own Data Enabler, and its own set of product-specific add-ons. This document covers HVAC Comfort & Optimization. Platform-wide add-ons and the Custom layer apply across all four products.
Asset class: Walk-in coolers and freezers, beverage reach-ins, grab-and-go cases, ice machines, prepared-food refrigeration.
Pain points: Beverage product loss, ice machine downtime, prepared-food safety, refrigerant compliance.
Asset class: Rooftop units (RTUs) and store HVAC serving sales floor and back office.
Pain points: Customer and staff comfort, HVAC energy spend across distributed footprint, comfort complaints in lean-labor sites.
Asset class: Interior lighting, canopy and exterior lighting, refrigeration case lighting.
Pain points: 24-hour lighting energy spend, schedule drift, lamp life and outage visibility.
Product 4 · AvailableAsset class: Site-wide energy consumption (electric, gas) — combines data across all assets, including fuel forecourt where in scope.
Pain points: Portfolio-wide visibility, outlier site detection at scale, savings capture across thousands of locations.
Candidate products under evaluation: Foodservice Equipment Reliability (where the C-store sells prepared food) and Fuel Systems Monitoring (regulated under EPA UST rules; pending Engineering confirmation).
Impact: Up to 25–40% HVAC energy savings, 40–60% fewer truck rolls, and 10–20% longer RTU life across thousands of small-format sites at the Optimized tier — with measurable wins already at Managed. Per-tier ranges in the Expected outcome row below.
What it solves: Comfort complaints that can't be diagnosed by lean store labor, runaway HVAC energy spend across thousands of similar sites, premature RTU failures, schedule and setpoint drift no central team can manually police, and dispatching vendors without remote triage.
These are the operational metrics the product monitors. What changes across tiers is who acts on them — you (Essential), Keedian's Agentic Operations (Managed), or Keedian plus continuous tuning (Optimized) — and, where the data layer adds instrumentation, which signals become available.
The core metrics are summarized below. Full methodology, thresholds, diagnosis steps, and escalation criteria are in the Metrics Catalog.
Average compressor hours per day while actively running. The baseline signal for operational health — flags equipment running too long (degraded efficiency or capacity issues) and too short (scheduling or data problems) before the pattern becomes a larger issue.
Full detail → Metrics CatalogTemperature difference a cooling stage develops across its heat-transfer surface — return vs supply air on an RTU or AHU, chilled-water return vs supply across a chiller's evaporator, or entering vs leaving water on a cooling tower. Measures how effectively the equipment moves heat. A declining or persistently low ΔT is the earliest remote signal of degradation — fouled coils or tubes, low flow, or a failing charge — often visible weeks before a comfort failure or breakdown.
Full detail → Metrics CatalogPercentage of time the thermostat setpoint matched the agreed corporate policy. Measures whether the system is being operated as configured — independent of whether the physical outcome was reached. Most reliable signal of override patterns at the site level.
Full detail → Metrics CatalogPercentage of time actual space temperature was within the expected range during evaluated hours. Measures the physical outcome — whether the equipment is delivering the required comfort. Correct setpoints with poor temperature compliance is the clearest signal of an equipment or capacity issue.
Full detail → Metrics CatalogEach metric includes definition, detection logic, diagnosis steps, recommended actions, escalation criteria, and prevention controls. Thresholds are reference values to be calibrated per client.
View Metrics Catalog →Each tier adds capabilities on top of the previous one. You never lose functionality by upgrading, and you can start at any tier.
Add-ons activate on top of any tier and any Data Enabler model. Each is either Domain-specific (within a product domain) or Transversal (across any contracted product). Open an add-on for its hardware, value levers, and pricing — or browse the full add-ons catalog.
Adjacent capabilities within the product domain. Hardware and pricing live on each add-on's page.
| Add-on | What it solves |
|---|---|
| Indoor Air Quality (IAQ) Monitoring | Tracks CO2, VOCs, and PM2.5 to validate ventilation effectiveness and support employee/customer wellness reporting. Useful for compliance with stricter indoor air standards. |
| Demand Response Aggregation | Enrolls eligible sites and controllable loads in utility demand response programs at the portfolio level. Manages event response, post-event verification, and incentive collection. HVAC and other climate equipment are the primary curtailment lever. |
| HVAC Refrigerant Monitoring & Compliance | Predictive charge-loss and refrigerant-leak indicators on refrigerant-bearing HVAC equipment, plus auditable tracking of charge, leak events, and recovery. Covers rooftop/package units, split systems, heat pumps, and chillers where compatible telemetry exists. Supports EPA Section 608 / state-level refrigerant regulations. |
Transversal add-ons that apply across any product you contract, charged once per site.
| Add-on | What it solves |
|---|---|
| Vendor Performance Management | Tracks vendor response time, first-visit resolution rate, and cost per ticket across any contracted product. |
| Cross-Asset Portfolio Benchmarking | Compare stores across all contracted products. Identifies outliers in consumption, failures, and operating cost. |
| BMS / EMS Integration Extension | Extend the integration to additional systems not included in the product's base Model B. |
| Custom CMMS Integration | Deep integration with your CMMS beyond the standard. |
| Data as a Service | Programmatic access to Keedian's normalized operational data for your analytics, BI, or data lake. |
| Ad-Hoc Dashboards & Reporting | Custom dashboards and one-off reports built to your spec, on top of the data Keedian already collects. |
Tailored work for needs outside the standard packaging — scoped and priced per engagement, on top of any product and any tier. Keedian owns the connectivity and data layer; the physical asset stays with you and your vendors. Browse the full advisory catalog.
| Advisory element | What it solves | Type | Domain |
|---|---|---|---|
| Ad-hoc Solution Definition | Scoping and definition of ad-hoc solutions for needs not described in the standard tier model. | Transversal | All products |
| Field Services | On-site work on the connectivity layer — sensor calibration, gateway and smart-thermostat installation, integration validation — plus coordination of your HVAC vendor for asset repairs. | Transversal | All products |
| Sustainment | Post-deployment maintenance of the Keedian layer — sensor recalibration, firmware updates, hardware replacement, and periodic integration validation. | Transversal | All products |
| Customer-specific SOPs | Bespoke operating procedures — vendor-specific dispatch rules, regional escalation matrices, pre-dispatch approval workflows, and brand-aligned site communication scripts. | Transversal | All products |
| Custom Reporting | Bespoke executive and operational reports built to your specification on top of the data Keedian already collects. | Transversal | All products |
| One-off Integrations | Bespoke integrations with proprietary systems or clouds for which Keedian has no standard connector. | Transversal | All products |
| HVAC Retrofit — Connectivity & Savings Evaluation | Connectivity and control-sequence design for HVAC retrofits, plus savings evaluation. Keedian scopes the controls and telemetry and quantifies expected savings — not the mechanical retrofit. | Domain-specific | hvac |
| RTU Replacement Input | A data-driven shortlist of the RTUs that are candidates for replacement, based on runtime, failure history, and efficiency signals. | Domain-specific | hvac |
| Chiller Plant Engineering — Sequence & Savings Evaluation | Sequence-of-operations design and savings evaluation for the central cooling plant. Keedian designs the chilled-water / condenser-water control sequences and quantifies expected plant savings — not the mechanical plant work. | Domain-specific | hvac |
Pricing: project-based · scoped per engagement
The Managed and Optimized tiers are delivered through Agentic Operations — AI agents and human operators working together against the same operational rules and the same SLA.
AI agents handle the routine, high-volume work. They monitor alarms in real time across thousands of sites, triage common HVAC false positives like short cycling and sensor drift, run fault detection on RTUs (compressor degradation, fan failures, refrigerant loss), generate setpoint and schedule recommendations driven by weather forecast, identify outlier sites in a fleet of thousands of similar locations, draft work orders with the suspected root cause, and verify closure with telemetry evidence. They work 24/7 against the comfort thresholds you set.
Human operators handle the exceptions. When a comfort complaint requires conversation with the store manager, when a setpoint change needs customer approval before acting, when a vendor escalation needs a human voice on the phone — that's the human side of the team. Operators also manage the customer relationship, refine the operating rules over time, and own the outcome reporting.
One service, one SLA, one accountability. The split between AI and human is invisible to you — you call Keedian, you read Keedian's reports, you measure Keedian against the contract. The internal mechanism evolves as the agentic stack matures; your contract does not change with it.
The Data Enabler is how the operational signal enters Keedian. We respect the investment you've already made in your building automation — if you have a working BMS / EMS / smart thermostats, we connect to them. If you don't, we install hardware. If you have partial coverage, we fill the gaps. The managed service, dashboards, SLA, and outcomes are identical across all three models.
The most common starting point for c-store chains. You don't have a BMS, EMS, or smart thermostats — or what you have isn't producing usable data. C-stores typically operate without site-level building automation, so Model A is the default path.
Your BMS / EMS exposes data through open protocols: BACnet, Modbus, MQTT, documented REST APIs. Tridium/Niagara, Distech, Ecobee/Pelican thermostats with API. Less common in c-store than in grocery, but present in larger chains.
Your BMS / EMS / thermostat platform uses closed protocols without modern APIs and requires reverse engineering: legacy EMS, proprietary thermostat clouds without API access, email-based reporting.
You have partial coverage: smart thermostats on some RTUs but not all, BMS in a subset of stores but not others, recent acquisitions running different systems.
Maintained by Product + Engineering. Lets Sales quote on the spot without engineering scoping. Classification is pre-assigned per system; any system not on this list requires Engineering review before quoting.
HVAC follows the exact same Essential / Managed / Optimized structure as Refrigeration Protection. This consistency makes the offering easy for Sales to explain and for customers to understand across products.
HVAC variable pricing is per RTU because RTU count varies across c-store formats — a small urban site may have 1 RTU, a larger format with prepared food may have 3. Per-RTU pricing scales fairly with both customer value and Keedian effort.
Unlike grocery (where multiple zones drive 2-sensor configurations), c-stores typically have a single open sales-floor zone. One indoor temperature sensor per RTU is sufficient — keeping hardware cost lower than the equivalent grocery configuration.
If a customer contracts both Refrigeration and HVAC under Model A, the connectivity gateway is shared (one per site). The setup fee is not duplicated — only added once.
C-store HVAC setup prices below the grocery equivalent because c-store installs are simpler — smaller footprint, fewer HVAC assets, faster activation across thousands of sites. Per-asset hardware is also lower because the single-zone configuration uses one sensor instead of two.
Expected outcome ranges for the c-store segment are anchored in 7-Eleven results: $5M+ energy savings, 2,500+ unnecessary site visits avoided annually. Per-customer projections are scaled and marked "esperado" until validated for the specific chain.