Comfort that protects sales, energy that protects margin.
HVAC Comfort & Optimization for Grocery: three accumulative tiers (Essential / Managed / Optimized), a Data Enabler that adapts to whether you have a building automation system in place, product-specific add-ons, platform-wide add-ons, and a Custom advisory layer.
Pick a product.
Each Keedian product targets a specific asset class in the store. Click a card to open its product page — the one marked This document is the page you're on.
HVAC Comfort & Optimization
Asset: RTUs and store HVAC.
Energy Intelligence
Asset: Site-wide energy — electric, gas and water.
Lighting Control & Optimization
Asset: Sales-floor, back-of-house, exterior and signage circuits.
Refrigeration Protection
Asset: Refrigeration racks, display cases, walk-in coolers and freezers.
Executive summary
Impact: Up to 25–40% HVAC energy savings, 40–60% fewer truck rolls, and 10–20% longer RTU life across the fleet at the Optimized tier — with measurable wins already at Managed. Per-tier ranges in the Expected outcome row below.
What it solves: Comfort complaints from shoppers and staff, runaway HVAC energy spend, premature RTU failures, schedule and setpoint drift across the fleet, and managing dozens of HVAC vendor calls a year.
The metrics you'll want to optimize.
These are the operational metrics the product monitors. What changes across tiers is who acts on them — you (Essential), Keedian's Agentic Operations (Managed), or Keedian plus continuous tuning (Optimized) — and, where the data layer adds instrumentation, which signals become available.
The core metrics are summarized below. Full methodology, thresholds, diagnosis steps, and escalation criteria are in the Metrics Catalog.
Average compressor hours per day while actively running. The baseline signal for operational health — flags equipment running too long (degraded efficiency or capacity issues) and too short (scheduling or data problems) before the pattern becomes a larger issue.
Full detail → Metrics CatalogTemperature difference a cooling stage develops across its heat-transfer surface — return vs supply air on an RTU or AHU, chilled-water return vs supply across a chiller's evaporator, or entering vs leaving water on a cooling tower. Measures how effectively the equipment moves heat. A declining or persistently low ΔT is the earliest remote signal of degradation — fouled coils or tubes, low flow, or a failing charge — often visible weeks before a comfort failure or breakdown.
Full detail → Metrics CatalogPercentage of time the thermostat setpoint matched the agreed corporate policy. Measures whether the system is being operated as configured — independent of whether the physical outcome was reached. Most reliable signal of override patterns at the site level.
Full detail → Metrics CatalogPercentage of time actual space temperature was within the expected range during evaluated hours. Measures the physical outcome — whether the equipment is delivering the required comfort. Correct setpoints with poor temperature compliance is the clearest signal of an equipment or capacity issue.
Full detail → Metrics CatalogEach metric includes definition, detection logic, diagnosis steps, recommended actions, escalation criteria, and prevention controls. Thresholds are reference values to be calibrated per client.
View Metrics Catalog →Three accumulative tiers.
Each tier adds capabilities on top of the previous one. You never lose functionality by upgrading, and you can start at any tier.
- Energy savings: 5–15%
- Avoided truck rolls: Foundation
- Asset lifespan: Foundation
- Customer experience: Faster identification of comfort issues
- Energy savings: 15–25%
- Avoided truck rolls: 25–40%
- Asset lifespan: 5–10%
- Customer experience: Comfort complaints resolved faster, fewer left unresolved
- Energy savings: 25–40%
- Avoided truck rolls: 40–60%
- Asset lifespan: 10–20%
- Customer experience: Proactive comfort — issues caught before customers complain
- Per RTU: smart wired thermostat, supply air temperature sensor, return air temperature sensor
- One connectivity gateway per site (covers all monitored RTUs; shared with Refrigeration, Lighting, or Energy if those products are also contracted)
- Outdoor air sensor (temp + humidity) per site
- Pressure / refrigerant-charge sensor per RTU (enables advanced FDD and refrigerant leak detection)
- Additional optional sensors evaluated per site profile — CT clamp per RTU for direct kWh sub-metering (enables rigorous IPMVP M&V), filter differential-pressure, economizer damper position feedback, fan motor current / vibration monitoring, air-curtain integration, CO2 / DCV ventilation control
- Site and portfolio dashboardsReal-time and historical visibility into the assets and metrics included in scope, with live alarms where applicable
- Cross-site benchmarking with outlier detectionSee which locations drift from the fleet
- Ticket workspaceAlarms auto-filter into a managed queue that you and your team work yourselves: triage, resolve remotely, or dispatch on each ticket
- Conversational AI AssistantNatural-language questions on your data plus automated anomaly detection across the fleet
- HVAC Ad-Hoc CommandChange setpoints on demand or push operating schedules across the HVAC assets and aggregation levels included in scope
- And moreRole-based access, alarm history, data export, web and mobile parity
- Everything in Essential
- SLA tracking and service performanceLive SLA compliance against contractual targets per priority level
- Standard CMMS integrationOut-of-the-box connectors for Fexa, Corrigo, ServiceNow and others; custom field maps or workflow adjustments may apply depending on your configuration
- And moreClosure evidence on every ticket, weekly ops digest, post-incident reviews
- Everything in Managed
- Real-time Demand Optimization AgentCycles equipment within comfort bands to flatten demand peaks against your utility's rate model (kW demand-charge avoidance)
- HVAC predictive metricsDashboards with advanced and predictive health metrics and early-warning indicators (roadmap — coming later) for the HVAC assets and metrics included in scope, evolving toward forward-looking views of failures and performance drift across the portfolio
- IPMVP-compliant Measurement & VerificationSavings vs contracted baseline, exportable for executive and ESG reporting
- And moreCross-site benchmarking with savings ranking, custom optimization rules, executive briefing reports
- You and your team manage alarms, tickets, and remote commands yourselves from the dashboards
- Real-time alarm and ticket monitoring — Alarms and tickets generated from the assets and metrics included in scope are monitored, triaged, and worked by Keedian agents in real time, in accordance with the agreed operating procedures and escalation paths AI
- Reactive site requests — Sites can reach Keedian on any channel; our AI evaluates each request and opens a ticket when one is warranted — a fault, a setpoint-change request, or a question — feeding it into the same triage-and-resolve workflow AI + Human
- Reactive CMMS intake — Tickets triggered by the customer's CMMS are ingested and routed into the same triage-and-resolve workflow, with our AI evaluating and enriching each one AI + Human
- Remote resolution first — Every ticket gets a remote-resolution attempt by Keedian Ops before a truck roll is scheduled, with the avoided truck rolls counted toward the Managed-tier ROI report AI
- Field dispatch when needed — Keedian Ops creates the work order, hands off to the customer's CMMS, and tracks resolution against SLA Human
- Root cause analysis on close — Every closed ticket includes a documented root cause and the corrective action taken, feeding into recurring-failure detection AI
- Recurring-failure detection — Sites or units with repeat tickets are flagged for replacement or vendor escalation, with the recurrence pattern surfaced in the monthly executive report AI
- Everything in Managed, plus
- Predictive ticket origination (roadmap — coming later) — AI and multi-variable FDD logic use the assets, metrics, baselines, and predictive signals included in scope to open and work tickets for emerging fault patterns before a conventional alarm or customer report AI
- Proactive setpoint command — Keedian Ops issues approved setpoint and schedule changes directly through the platform on your behalf; you review and approve from the audit log AI + Human
- Additional HVAC FDD coverage — Analytics-driven fault detection on Runtime, Cooling Delta T, Setpoint Compliance, and Temperature Compliance is fully worked by Keedian Ops, aligned with the advanced and predictive metrics dashboards in Platform Capabilities AI
- Portfolio compliance report% of sites in compliance for each HVAC optimization metric (Runtime, Cooling Delta T, Setpoint Compliance, Temperature Compliance) for the period, with monthly trend per metric
- Site compliance reportPer-site averages for Runtime and Cooling Delta T with compliance flag, plus % of time each site was in Setpoint and Temperature compliance, all with monthly trends
- Alarm and ticket volume reportMonthly HVAC alarms, tickets generated, and alarm-to-ticket conversion rate across the fleet
- Top alarm and ticket sourcesRanked list of sites and devices generating the most alarms and tickets
- Everything in Essential
- SLA & MTTR performanceSLA compliance against contracted targets per priority level, combined with Mean Time to Resolution by priority for fleet and per-site, with monthly compliance and resolution-time trends
- Reactive ticket activitySummary of reactive tickets received (phone, CMMS, customer-initiated) categorized by type, plus the cross-analysis of reactive vs proactive tickets including the % of tickets Keedian proactively initiated
- Avoided truck rolls reportTickets resolved remotely without dispatch, with estimated cost savings
- Managed-tier ROI reportEnergy savings proxy (weather-normalized) plus avoided truck rolls, monetized
- Comfort complaint summaryBy site, by month, with resolution time and root cause distribution
- Everything in Managed
- Predictive alarm and ticket reportAlarms and tickets generated proactively by predictive models, with prediction accuracy and lead time before operational impact
- Optimized-tier ROI reportManaged ROI plus Equipment Lifetime Extension (predictive maintenance impact) and Demand Optimization savings adjusted by the site's utility billing model (kW demand-charge avoidance)
- Quarterly improvement opportunitiesOperational, CAPEX, and other recommendations from the AI agents, ranked by expected impact
- IPMVP M&V quarterly reportFormal Measurement & Verification per IPMVP protocol vs contracted baseline; backed by per-RTU CT sub-metering when deployed, modeled from runtime + nameplate otherwise; exportable for executive and ESG reporting
- Outlier deep divesQuarterly analysis of bottom-quartile sites with root-cause analysis and recommended interventions
- 99.5% monthly platform availability (UI, API, alerting)
- SLA by event priority (P1–P5)
- Monthly compliance reporting
- SLA from Managed
- Specific SLA for failure anticipation and energy savings capture
- HW provision base (gateway): Price per site
- HW provision per HVAC Asset (ex. RTU) (sensor pack): Price per HVAC Asset (ex. RTU)
- Installation & commissioning: Price per HVAC Asset (ex. RTU)
- Subscription: Price per site per month (Up to 3 devices)
- No HW provision, no installation
- Integration: Free or paid — depends on integration scope (open-protocol BMS is typically free; proprietary or custom integrations are quoted at SOW)
- Subscription: Price per site per month (same as Model A)
- Integration: Same as Model B — free or paid based on integration scope
- Subscription: Price per site per month (same as Model A)
- Everything in Essential
- Subscription: Price per site per month
- Subscription: Price per site per month (same as Model A)
- Subscription: Price per site per month (same as Model A)
- Everything in Managed
- Subscription: Price per site per month
- Subscription: Price per site per month (same as Model A)
- Subscription: Price per site per month (same as Model A)
Adjacent capabilities, on top of any tier.
Add-ons activate on top of any tier and any Data Enabler model. Each is either Domain-specific (within a product domain) or Transversal (across any contracted product). Open an add-on for its hardware, value levers, and pricing — or browse the full add-ons catalog.
Domain-specific
Adjacent capabilities within the product domain. Hardware and pricing live on each add-on's page.
| Add-on | What it solves |
|---|---|
| Indoor Air Quality (IAQ) Monitoring | Tracks CO2, VOCs, and PM2.5 to validate ventilation effectiveness and support employee/customer wellness reporting. Useful for compliance with stricter indoor air standards. |
| Demand Response Aggregation | Enrolls eligible sites and controllable loads in utility demand response programs at the portfolio level. Manages event response, post-event verification, and incentive collection. HVAC and other climate equipment are the primary curtailment lever. |
| HVAC Refrigerant Monitoring & Compliance | Predictive charge-loss and refrigerant-leak indicators on refrigerant-bearing HVAC equipment, plus auditable tracking of charge, leak events, and recovery. Covers rooftop/package units, split systems, heat pumps, and chillers where compatible telemetry exists. Supports EPA Section 608 / state-level refrigerant regulations. |
Platform-wide
Transversal add-ons that apply across any product you contract, charged once per site.
| Add-on | What it solves |
|---|---|
| Vendor Performance Management | Tracks vendor response time, first-visit resolution rate, and cost per ticket across any contracted product. |
| Cross-Asset Portfolio Benchmarking | Compare stores across all contracted products. Identifies outlier stores in consumption, failures, and operating cost. |
| BMS / EMS Integration Extension | When you want to extend the integration to additional systems not included in the product's base Model B. |
| Custom CMMS Integration | Deep integration with your CMMS beyond the standard (custom workflows, custom fields, advanced bidirectional sync). |
| Data as a Service | Programmatic access to Keedian's normalized data so you can integrate with your analytics, BI, or data lake. |
| Ad-Hoc Dashboards & Reporting | Custom dashboards and one-off reports built to your spec, on top of the data Keedian already collects. |
An advisory layer, not a tier.
Tailored work for needs outside the standard packaging — scoped and priced per engagement, on top of any product and any tier. Keedian owns the connectivity and data layer; the physical asset stays with you and your vendors. Browse the full advisory catalog.
| Advisory element | What it solves | Type | Domain |
|---|---|---|---|
| Ad-hoc Solution Definition | Scoping and definition of ad-hoc solutions for needs not described in the standard tier model. | Transversal | All products |
| Field Services | On-site work on the connectivity layer — sensor calibration, gateway and smart-thermostat installation, integration validation — plus coordination of your HVAC vendor for asset repairs. | Transversal | All products |
| Sustainment | Post-deployment maintenance of the Keedian layer — sensor recalibration, firmware updates, hardware replacement, and periodic integration validation. | Transversal | All products |
| Customer-specific SOPs | Bespoke operating procedures — vendor-specific dispatch rules, regional escalation matrices, pre-dispatch approval workflows, and brand-aligned site communication scripts. | Transversal | All products |
| Custom Reporting | Bespoke executive and operational reports built to your specification on top of the data Keedian already collects. | Transversal | All products |
| One-off Integrations | Bespoke integrations with proprietary systems or clouds for which Keedian has no standard connector. | Transversal | All products |
| HVAC Retrofit — Connectivity & Savings Evaluation | Connectivity and control-sequence design for HVAC retrofits, plus savings evaluation. Keedian scopes the controls and telemetry and quantifies expected savings — not the mechanical retrofit. | Domain-specific | hvac |
| RTU Replacement Input | A data-driven shortlist of the RTUs that are candidates for replacement, based on runtime, failure history, and efficiency signals. | Domain-specific | hvac |
| Chiller Plant Engineering — Sequence & Savings Evaluation | Sequence-of-operations design and savings evaluation for the central cooling plant. Keedian designs the chilled-water / condenser-water control sequences and quantifies expected plant savings — not the mechanical plant work. | Domain-specific | hvac |
Pricing: project-based · scoped per engagement
A hybrid of AI agents and human operators, working as one service.
The Managed and Optimized tiers are delivered through Agentic Operations — AI agents and human operators working together against the same operational rules and the same SLA.
AI agents handle the routine, high-volume work. They monitor alarms in real time, triage common HVAC false positives like short cycling and sensor drift, run fault detection on RTUs (compressor degradation, fan failures, refrigerant loss), generate setpoint and schedule recommendations driven by weather forecast and occupancy, identify outlier sites, draft work orders with the suspected root cause, and verify closure with telemetry evidence. They work 24/7 against the comfort thresholds you set.
Human operators handle the exceptions. When a comfort complaint requires conversation with the store manager, when a setpoint change needs customer approval before acting, when a vendor escalation needs a human voice on the phone — that's the human side of the team. Operators also manage the customer relationship, refine the operating rules over time, and own the outcome reporting.
One service, one SLA, one accountability. The split between AI and human is invisible to you — you call Keedian, you read Keedian's reports, you measure Keedian against the contract. The internal mechanism evolves as the agentic stack matures; your contract does not change with it.
We capture HVAC signal wherever it lives: our thermostats, your BMS, or both.
The Data Enabler is how the operational signal enters Keedian. We respect the investment you've already made in your building automation — if you have a working BMS / EMS / smart thermostats, we connect to them. If you don't, we install hardware. If you have partial coverage, we fill the gaps. The managed service, dashboards, SLA, and outcomes are identical across all three models.
You don't have a BMS, EMS, or smart thermostats — or what you have isn't producing usable data quality.
- Per RTU: smart wired thermostat, supply air temperature sensor, return air temperature sensor
- One connectivity gateway per site (shared with Refrigeration, Lighting, or Energy if those products are also contracted)
- In Optimized tier, outdoor air sensor and pressure / refrigerant-charge sensor are added. Additional optional sensors available per site profile (CT clamp for kWh sub-metering, filter ΔP, economizer damper, fan monitoring, air curtain, CO2 / DCV)
- Installation included in the setup
- Setup: Price per site
- Per HVAC Asset (ex. RTU): Price per HVAC Asset (ex. RTU) (sensor pack; Optimized adds the occupancy sensor)
- Standard recurring
Your BMS / EMS exposes data through open protocols: BACnet, Modbus, MQTT, documented REST APIs. Tridium/Niagara, Distech, modern smart thermostat platforms with documented APIs.
- Integration through Keedian's standard connectors (already built and reusable)
- No Keedian hardware (or minimal if specific data is missing)
- Integration cost absorbed by Keedian
- No setup, no per-unit hardware
- Recurring +$3/site/month vs. Model A
- 3-year minimum contract
Your BMS / EMS / thermostat platform uses closed protocols without modern APIs and requires reverse engineering: legacy EMS, proprietary thermostat clouds without API access, email-based reporting.
- Custom integration built by Keedian (initial reverse engineering, then reusable across customers with the same system)
- No Keedian hardware (or minimal if specific data is missing)
- Integration cost absorbed by Keedian
- No setup, no per-unit hardware
- Recurring +$5/site/month vs. Model A
- 3-year minimum contract
You have partial coverage: smart thermostats on some RTUs but not all, BMS that covers main HVAC but not satellite units, etc.
- A blend of Models A and B
- Uses BMS / thermostat data where it exists
- Adds Keedian thermostats and sensors where coverage is missing
- Scoped per site based on coverage
- Setup and per-unit charges scoped per HVAC Asset (ex. RTU) that needs Keedian hardware
- Intermediate recurring
System classification
Maintained by Product + Engineering. Lets Sales quote on the spot without engineering scoping. Classification is pre-assigned per system; any system not on this list requires Engineering review before quoting.
- You don't have a BMS / smart thermostats installed
- What you have produces poor data quality
- You prefer Keedian thermostats end-to-end
- Tridium / Niagara
- Distech Controls
- Native BACnet / Modbus / MQTT systems
- Schneider EcoStruxure (modern API)
- Honeywell Niagara-based
- Ecobee / Pelican thermostats with API
- Modern SCADA with OPC UA
- Legacy Honeywell WEBs (pre-Niagara)
- Proprietary thermostat clouds without API
- Trane Tracer SC (older versions)
- Carrier i-Vu (legacy)
- Email-based reporting only
- Legacy EMS without documented APIs
Why the structure is built this way.
Same template as Refrigeration
HVAC follows the exact same Essential / Managed / Optimized structure as Refrigeration Protection. This consistency makes the offering easy for Sales to explain and for customers to understand across products.
Per RTU, not per site
HVAC variable pricing is per RTU because RTU count varies dramatically across grocery formats — a small urban store may have 2-3 RTUs, a large suburban grocery may have 12+. Per-RTU pricing scales fairly with both customer value and Keedian effort.
Optimized tier focuses on energy
HVAC is the largest single line in store energy spend for most grocery formats. The Optimized tier's value proposition is heavily energy-focused (10–20% reduction), with reliability as a secondary benefit.
Shared gateway across products
If a customer contracts both Refrigeration and HVAC under Model A, the connectivity gateway is shared (one per site). The setup fee is not duplicated — only added once.
Refrigerant on RTUs is one add-on, and it is not the refrigeration racks
RTU Refrigerant Monitoring & Compliance covers both stages of the same workflow on the rooftop fleet — the predictive charge-loss signal and the EPA Section 608 record — in a single offer, because they read the same telemetry and were only ever sold together. Refrigerant tracking also matters for commercial refrigeration under separate regulations, but those assets (racks, cases, walk-ins) are monitored under the Refrigeration product, not by this HVAC add-on.
Demand Response is genuine revenue
Unlike most add-ons that reduce cost, Demand Response Aggregation can generate revenue from utility incentive programs. This makes it a particularly attractive upsell, especially in regulated states (CA, NY, MA, TX).