Product loss prevented, dispatches avoided.
Refrigeration Protection for Grocery: three accumulative tiers (Essential / Managed / Optimized), a Data Enabler that adapts to whether you have refrigeration controllers or an EMS in place, platform-wide add-ons, and a Custom advisory layer.
Pick a product.
Each Keedian product targets a specific asset class in the store. Click a card to open its product page — the one marked This document is the page you're on.
HVAC Comfort & Optimization
Asset: RTUs and store HVAC.
Energy Intelligence
Asset: Site-wide energy — electric, gas and water.
Lighting Control & Optimization
Asset: Sales-floor, back-of-house, exterior and signage circuits.
Refrigeration Protection
Asset: Refrigeration racks, display cases, walk-in coolers and freezers.
Executive summary
Impact: Refrigeration is grocery's largest product-loss line. At Chedraui it carried roughly $5M/year in refrigeration-related product loss; the same operating model cut refrigeration maintenance cost by roughly $750K/year and handled work orders about 50% faster. This product targets that exposure — product loss prevented, dispatches avoided, and refrigeration held in band. Per-chain results are expected (pending validation); per-tier framing in the Expected outcome row below.
What it solves: Spoilage write-offs from high- and low-temperature excursions, unnecessary or incorrectly scoped refrigeration dispatches, prolonged-open doors loading the case, and assets slowly losing their ability to recover — with no single place to see them coming.
The metrics you'll want to optimize.
These are the operational metrics the product monitors. What changes across tiers is who acts on them — you (Essential), Keedian's Agentic Operations (Managed), or Keedian plus continuous tuning (Optimized) — and, where the data layer adds instrumentation, which signals become available.
The core metrics are summarized below. Full methodology, thresholds, diagnosis steps, and escalation criteria are in the Metrics Catalog.
The share of valid temperature readings in the period that fall inside each asset's configured operating band. It is the earliest signal that a case or chamber is drifting toward product loss. Bands are set per asset and product category — there is no universal cooler or freezer threshold — and chambers and display cases roll up separately, refrigerated and frozen. Current temperature and period compliance are kept distinct: a case can read in-band right now and still have spent the afternoon out of band.
Full detail → Metrics CatalogThe operational exposure that refrigeration-door activity creates on door-equipped assets — openings per period, average open duration, the share of monitored time open, the longest open event, and the count of prolonged-open events. It separates expected operational activity, such as an approved restocking window, from anomalous prolonged opening that lets warm air into the case. Doorless assets are excluded, not reported as zero, and a closed signal is never read as proof that a gasket is sealing.
Full detail → Metrics CatalogEach metric includes definition, detection logic, diagnosis steps, recommended actions, escalation criteria, and prevention controls. Thresholds are reference values to be calibrated per client.
View Metrics Catalog →Three accumulative tiers.
Each tier adds capabilities on top of the previous one. You never lose functionality by upgrading, and you can start at any tier.
- Product loss prevention: Foundation — visibility to act before loss
- Avoided truck rolls: Foundation
- Customer experience: Faster identification of at-risk product
- Product loss prevention: Fewer spoilage write-offs through worked exceptions (expected)
- Avoided truck rolls: 30–50% (expected)
- Customer experience: Exceptions resolved faster, fewer left unworked
- Product loss prevention: Degrading assets caught before product loss (expected)
- Avoided truck rolls: 45–60% (expected)
- Energy savings: Earlier detection of inefficient refrigeration behavior
- Customer experience: Product protected proactively — issues caught before the shelf
- Per monitored refrigeration asset: temperature sensor
- Door sensor for door-equipped assets where door monitoring is included (open multideck cases without doors are monitored for temperature only)
- One connectivity gateway per site (covers all monitored assets; shared with HVAC, Lighting, or Energy if those products are also contracted)
- Installation, commissioning, and asset/category mapping with configured operating bands per asset
- No additional per-asset hardware is required at Optimized — Temperature Recovery is computed from the temperature telemetry already captured, using controller-exposed defrost or load events where the existing controller provides them
- Additional optional sensors evaluated per site profile where deeper coverage is wanted (e.g. a rack-level pressure sensor). Refrigerant, compressor-power, and defrost signals are not assumed present on every asset and are not required for the core metrics
- Site and portfolio dashboardsReal-time and historical visibility into the assets and metrics included in scope, with live alarms where applicable
- Cross-site benchmarking with outlier detectionSee which locations drift from the fleet
- Ticket workspaceAlarms auto-filter into a managed queue that you and your team work yourselves: triage, resolve remotely, or dispatch on each ticket
- Conversational AI AssistantNatural-language questions on your data plus automated anomaly detection across the fleet
- And moreRole-based access, alarm history, data export, web and mobile parity
- Everything in Essential
- SLA tracking and service performanceLive SLA compliance against contractual targets per priority level
- Standard CMMS integrationOut-of-the-box connectors for Fexa, Corrigo, ServiceNow and others; custom field maps or workflow adjustments may apply depending on your configuration
- And moreClosure evidence on every ticket, weekly ops digest, post-incident reviews
- Everything in Managed
- Recovery-pattern benchmarking and degradation detectionRecovery behavior after a known disturbance, benchmarked by asset type and temperature category, with assets whose recovery is degrading flagged before performance becomes product loss
- And moreCross-site benchmarking with savings ranking, custom optimization rules, executive briefing reports
- You and your team manage refrigeration alarms, tickets, and follow-up yourselves from the dashboards
- Real-time alarm and ticket monitoring — Alarms and tickets generated from the assets and metrics included in scope are monitored, triaged, and worked by Keedian agents in real time, in accordance with the agreed operating procedures and escalation paths AI
- Reactive site requests — Sites can reach Keedian on any channel; our AI evaluates each request and opens a ticket when one is warranted — a fault, a setpoint-change request, or a question — feeding it into the same triage-and-resolve workflow AI + Human
- Reactive CMMS intake — Tickets triggered by the customer's CMMS are ingested and routed into the same triage-and-resolve workflow, with our AI evaluating and enriching each one AI + Human
- Remote resolution first — Every ticket gets a remote-resolution attempt by Keedian Ops before a truck roll is scheduled, with the avoided truck rolls counted toward the Managed-tier ROI report AI
- Field dispatch when needed — Keedian Ops creates the work order, hands off to the customer's CMMS, and tracks resolution against SLA Human
- Root cause analysis on close — Every closed ticket includes a documented root cause and the corrective action taken, feeding into recurring-failure detection AI
- Recurring-failure detection — Sites or units with repeat tickets are flagged for replacement or vendor escalation, with the recurrence pattern surfaced in the monthly executive report AI
- Everything in Managed, plus
- Predictive ticket origination (roadmap — coming later) — AI and multi-variable FDD logic use the assets, metrics, baselines, and predictive signals included in scope to open and work tickets for emerging fault patterns before a conventional alarm or customer report AI
- Additional refrigeration FDD coverage — Analytics-driven fault detection on Refrigeration Temperature Recovery — slow-recovery and failed-recovery patterns — is fully worked by Keedian Ops, aligned with the recovery-pattern benchmarking dashboards in Platform Capabilities AI
- Automated monthly email report
- Alarm summary, trends, and outliers
- Everything in Essential
- Monthly executive report: tickets handled, truck rolls avoided, MTTR, SLA performance
- Everything in Managed
- Quarterly report with captured ROI: product loss avoided, optimized maintenance spend
- Quarterly operational review with Customer Success
- 99.5% monthly platform availability (UI, API, alerting)
- SLA by event priority (P1–P5)
- Monthly compliance reporting
- SLA from Managed
- Specific SLA for failure anticipation and leak detection
- Price per site (gateway per site)
- Price per refrigeration asset (temperature, plus door sensing where equipped)
- Price per site (install & commissioning)
- Subscription: Price per site per month (priced per monitored asset)
- No HW provision, no installation
- Integration: Free or paid — depends on integration scope (open-protocol EMS is typically free; proprietary controller clouds or custom integrations are quoted at SOW)
- Subscription: Price per site per month (same as Model A)
- Integration: Same as Model B — free or paid based on integration scope
- Subscription: Price per site per month (same as Model A)
- Everything in Essential
- Subscription: Price per site per month
- Subscription: Price per site per month (same as Model A)
- Subscription: Price per site per month (same as Model A)
- Everything in Managed
- Subscription: Price per site per month
- Subscription: Price per site per month (same as Model A)
- Subscription: Price per site per month (same as Model A)
Adjacent capabilities, on top of any tier.
Add-ons activate on top of any tier and any Data Enabler model. Each is either Domain-specific (within a product domain) or Transversal (across any contracted product). Open an add-on for its hardware, value levers, and pricing — or browse the full add-ons catalog.
Domain-specific
Adjacent capabilities within the product domain. This version of Refrigeration Protection defines none yet — Refrigerant Leak Detection, Food-Safety Compliance, Defrost Optimization, and Foodservice Equipment Monitoring are out of scope for this release; the table below populates as domain add-ons are introduced.
| Add-on | What it solves |
|---|---|
| Refrigeration Refrigerant Monitoring & Compliance | Predictive charge-loss and refrigerant-leak indicators on commercial-refrigeration systems, plus auditable tracking of charge, leak events, and recovery. Covers racks, condensing units, walk-ins, coolers, and display cases where compatible telemetry exists. Supports EPA Section 608 / state-level refrigerant regulations. |
| Defrost Cycle Monitoring & Optimization | Monitors each refrigerated case's defrost cycles from the controller — whether a cycle starts on schedule, terminates on its configured condition within its expected duration, and lets the case recover. Catches a missed, run-long, or unterminated defrost before it ices the coil and pushes the case out of band. |
| Refrigeration Rack Monitoring & Protection | Monitors the centralized refrigeration rack from its controller — discharge and suction pressure against commissioned limits, protection trips and resets, and the pump-down sequence. A rack fault affects every case the rack feeds at once, so catching it early protects the whole rack's product. |
Platform-wide
Transversal add-ons that apply across any product you contract, charged once per site.
| Add-on | What it solves |
|---|---|
| Vendor Performance Management | Tracks vendor response time, first-visit resolution rate, and cost per ticket across any contracted product. |
| Cross-Asset Portfolio Benchmarking | Compare stores across all contracted products. Identifies outlier stores in consumption, failures, and operating cost. |
| BMS / EMS Integration Extension | When you want to extend the integration to additional systems not included in the product's base Model B (e.g., utility billing platform, or BMS for a subset of stores running a different system). |
| Custom CMMS Integration | Deep integration with your CMMS beyond the standard (custom workflows, custom fields, advanced bidirectional sync). |
| Data as a Service | Programmatic access to Keedian's normalized data so you can integrate with your analytics, BI, or data lake. |
| Ad-Hoc Dashboards & Reporting | Custom dashboards and one-off reports built to your spec, on top of the data Keedian already collects. |
An advisory layer, not a tier.
Tailored work for needs outside the standard packaging — scoped and priced per engagement, on top of any product and any tier. Keedian owns the connectivity and data layer; the physical asset stays with you and your vendors. Browse the full advisory catalog.
| Advisory element | What it solves | Type | Domain |
|---|---|---|---|
| Ad-hoc Solution Definition | Scoping and definition of ad-hoc solutions for needs not described in the standard tier model. | Transversal | All products |
| Field Services | On-site work on the connectivity layer — sensor calibration, gateway and smart-thermostat installation, integration validation — plus coordination of your HVAC vendor for asset repairs. | Transversal | All products |
| Sustainment | Post-deployment maintenance of the Keedian layer — sensor recalibration, firmware updates, hardware replacement, and periodic integration validation. | Transversal | All products |
| Customer-specific SOPs | Bespoke operating procedures — vendor-specific dispatch rules, regional escalation matrices, pre-dispatch approval workflows, and brand-aligned site communication scripts. | Transversal | All products |
| Custom Reporting | Bespoke executive and operational reports built to your specification on top of the data Keedian already collects. | Transversal | All products |
| One-off Integrations | Bespoke integrations with proprietary systems or clouds for which Keedian has no standard connector. | Transversal | All products |
Pricing: project-based · scoped per engagement
A hybrid of AI agents and human operators, working as one service.
The Managed and Optimized tiers are delivered through Agentic Operations — AI agents and human operators working together against the same operating rules and the same SLA.
AI agents handle the routine, high-volume work. They monitor refrigeration alarms in real time, validate sensor and data quality to screen out false positives like a stuck door sensor or a stale feed, triage high- and low-temperature excursions and prolonged-open door events, benchmark recovery behavior after a known disturbance, identify outlier assets and sites, draft work orders with the correlated evidence, and verify closure with telemetry. They work 24/7 against the operating bands you configure per asset and product category.
Human operators handle the exceptions. When a temperature excursion needs a product-check conversation with the store, when a disposition needs customer approval before acting, when a vendor escalation needs a human voice on the phone — that's the human side of the team. Operators also manage the customer relationship, refine the operating rules over time, and own the outcome reporting.
One service, one SLA, one accountability. The split between AI and human is invisible to you — you call Keedian, you read Keedian's reports, you measure Keedian against the contract. The internal mechanism evolves as the agentic stack matures; your contract does not change with it.
We capture refrigeration signal wherever it lives: our sensors, your controllers, or both.
The Data Enabler is how the operational signal enters Keedian. We respect the investment you've already made in your refrigeration controls — if you have usable temperature, door, state, and controller data from an existing EMS or controllers, we connect to it. If you don't, we install sensors. If you have partial coverage, we fill the gaps. The managed service, dashboards, SLA, and outcomes are identical across all three models.
You don't have refrigeration controllers or an EMS — or what you have isn't producing usable temperature, door, and state data.
- Per monitored refrigeration asset: temperature sensor; door sensor on door-equipped assets where door monitoring is included
- One connectivity gateway per site (shared with HVAC, Lighting, or Energy if those products are also contracted)
- Temperature Recovery at the Optimized tier adds no per-asset hardware — it is computed from the temperature telemetry already captured. Optional rack-level sensors available per site profile
- Installation included in the setup
- Setup: Price per site (install designed for multi-asset rollout per site)
- Per refrigeration asset: Price per refrigeration asset (temperature, plus door sensing on door-equipped assets)
- Price per site per month — pending Maintainer review
Your refrigeration controllers / EMS expose data through open protocols: BACnet, Modbus, MQTT, documented REST APIs — modern rack controllers and EMS platforms with a documented API.
- Integration through Keedian's standard connectors (already built and reusable)
- No Keedian hardware (or minimal where a specific signal is missing)
- Integration cost absorbed by Keedian
- No setup, no per-unit hardware
- Recurring +$3/site/month vs. Model A
- 3-year minimum contract
Your refrigeration controller / EMS platform uses closed protocols without modern APIs and requires reverse engineering: proprietary controller clouds without API access, legacy EMS, email-based reporting.
- Custom integration built by Keedian (initial reverse engineering, then reusable across customers with the same system)
- No Keedian hardware (or minimal where a specific signal is missing)
- Integration cost absorbed by Keedian
- No setup, no per-unit hardware
- Recurring +$5/site/month vs. Model A
- 3-year minimum contract
You have partial coverage: modern controllers on some racks or cases but not all, mixed vendor platforms across acquired stores, or telemetry on a subset of assets.
- A blend of Models A and B
- Uses existing controller data where it exists
- Adds Keedian sensors where coverage is missing
- Scoped per site based on coverage
- Setup and per-asset charges only on assets that need Keedian sensors
- Intermediate recurring
System classification
Maintained by Product + Engineering. Lets Sales quote on the spot without engineering scoping. Classification is pre-assigned per system; any system not on this list requires Engineering review before quoting.
- You don't have refrigeration controllers or an EMS installed
- What you have produces poor data quality
- You prefer Keedian sensors across the fleet
- Tridium / Niagara
- Distech Controls
- Native BACnet / Modbus / MQTT systems
- Documented REST APIs
- Schneider EcoStruxure (modern API)
- Honeywell Niagara-based
- Modern SCADA with OPC UA
- Emerson E3 (proprietary controllers)
- SiteSage
- Danfoss legacy
- CPC Einstein / E2
- Verisae
- Email-based reporting only
- Legacy systems without documented APIs
Why the structure is built this way.
Same template as HVAC
Refrigeration Protection follows the exact same Essential / Managed / Optimized structure as HVAC Comfort & Optimization. This consistency makes the offering easy for Sales to explain and for customers to understand across products.
Per asset, not per site
Refrigeration variable pricing is per monitored asset because asset count varies widely across grocery formats — a small-format store may have a dozen cases, a large supermarket several dozen chambers and case lines. Per-asset pricing scales fairly with both customer value and Keedian effort.
Door metrics only where doors are monitored
Door Exposure applies only to door-equipped assets with valid door telemetry. Open multideck cases without doors are excluded from door metrics — not reported as zero, which would falsely imply a sealed door — and still participate in Temperature Compliance. A closed signal is never read as proof that a gasket is sealing, and implausibly long open events are treated as possible sensor faults until validated.
Recovery is a leading indicator
Temperature Recovery narrows and prioritizes investigation; it is not a compressor, refrigerant, coil, or airflow diagnosis. It does not require defrost telemetry — it is calculated only when a valid disturbance can be identified, and every recovery finding correlates temperature, door, controller, runtime, and peer-asset evidence before a dispatch is recommended.
Product-specific add-ons
Refrigeration carries Refrigerant Monitoring & Compliance (charge-health and audit-ready compliance), Defrost Cycle Monitoring & Optimization, and Refrigeration Rack Monitoring & Protection. Pricing for these add-ons is scoped and pending — no committed amounts. Compressor health scoring and direct sales-uplift attribution remain deferred until their data contracts and methodologies are separately defined.
Shared gateway across products
If a customer contracts both Refrigeration and HVAC (or Lighting or Energy) under Model A, the connectivity gateway is shared (one per site). The setup fee is not duplicated — only added once.