Comfort that keeps tenants, air that stays in range, energy that stops drifting.
HVAC Comfort & Optimization for office portfolios: three accumulative tiers (Essential / Managed / Optimized), a Data Enabler that leads with connecting to the building automation system you already run, product-specific add-ons, platform-wide add-ons, and a Custom advisory layer. Built for buildings where tenant comfort and air quality drive retention, HVAC is the largest controllable operating cost, and comfort complaints land floor by floor.
Pick a product.
Each Keedian product targets a specific asset class in the building. Click a card to open its product page — the one marked This document is the page you're on.
HVAC Comfort & Optimization
Asset: AHUs, fan-coils, and the floors and common zones they condition — plus the central Chiller Plant.
Lighting Control & Optimization
Asset: Floor and common-area lighting zones — lobby, cafeteria, corridors, tenant floors.
Energy Intelligence
Asset: Building energy — captured from the bill, attributed by floor and tenant.
Executive summary
Impact: Up to 25–40% HVAC energy savings, indoor air quality held in range against real occupancy, and 10–20% longer equipment life across air-side and chiller-plant assets at the Optimized tier — with measurable wins already at Managed. Per-tier ranges in the Expected outcome row below; offices have no named reference deployment yet, so every figure is expected (pending validation).
What it solves: Comfort complaints from tenants the building team can't diagnose floor by floor, indoor air quality nobody is measuring, runaway HVAC energy spend, premature AHU / fan-coil / chiller-plant failures, setpoint drift across the portfolio, and managing comfort across buildings that each run a different BMS.
The metrics you'll want to optimize.
These are the operational metrics the product monitors. What changes across tiers is who acts on them — you (Essential), Keedian's Agentic Operations (Managed), or Keedian plus continuous tuning (Optimized) — and, where the data layer adds instrumentation, which signals become available.
The core metrics are summarized below. Full methodology, thresholds, diagnosis steps, and escalation criteria are in the Metrics Catalog.
Average compressor hours per day while actively running. The baseline signal for operational health — flags equipment running too long (degraded efficiency or capacity issues) and too short (scheduling or data problems) before the pattern becomes a larger issue.
Full detail → Metrics CatalogTemperature difference a cooling stage develops across its heat-transfer surface — return vs supply air on an RTU or AHU, chilled-water return vs supply across a chiller's evaporator, or entering vs leaving water on a cooling tower. Measures how effectively the equipment moves heat. A declining or persistently low ΔT is the earliest remote signal of degradation — fouled coils or tubes, low flow, or a failing charge — often visible weeks before a comfort failure or breakdown.
Full detail → Metrics CatalogPercentage of time the thermostat setpoint matched the agreed corporate policy. Measures whether the system is being operated as configured — independent of whether the physical outcome was reached. Most reliable signal of override patterns at the site level.
Full detail → Metrics CatalogPercentage of time actual space temperature was within the expected range during evaluated hours. Measures the physical outcome — whether the equipment is delivering the required comfort. Correct setpoints with poor temperature compliance is the clearest signal of an equipment or capacity issue.
Full detail → Metrics CatalogEach metric includes definition, detection logic, diagnosis steps, recommended actions, escalation criteria, and prevention controls. Thresholds are reference values to be calibrated per client.
View Metrics Catalog →Three accumulative tiers.
Each tier adds capabilities on top of the previous one. You never lose functionality by upgrading, and you can start at any tier.
- Energy savings: 5–15% (expected)
- Asset lifespan: Foundation
- Customer experience: Faster identification of comfort issues by floor
- Energy savings: 15–25% (expected)
- Asset lifespan: 5–10% (expected)
- Customer experience: Comfort complaints resolved faster, fewer left unresolved
- Energy savings: 25–40% (expected)
- Asset lifespan: 10–20% (expected)
- Sustainability: Verified CO2e reduction against a baseline
- Customer experience: Proactive comfort — issues caught before a tenant complains
- Per zone (a floor or a common area — lobby, cafeteria): smart thermostat / zone controller, space temperature sensor, and supply-air temperature sensor on the serving AHU or fan-coil
- One connectivity gateway per building (covers all monitored zones and air-side equipment; shared with Energy or Lighting if those products are also contracted)
- CO2 and particulate (PM) sensors per floor and common zone (enables indoor air quality monitoring)
- Outdoor air sensor (temp + humidity) per building, and occupancy inputs per floor and common zone (enables occupancy-driven optimization)
- Additional optional sensors evaluated per building profile — chilled-water / condenser-water sensing and plant power metering where a central Chiller Plant is present, valve-position and coil-temperature feedback on AHUs, fan motor current / vibration monitoring
- Site and portfolio dashboardsReal-time and historical visibility into the assets and metrics included in scope, with live alarms where applicable
- Cross-site benchmarking with outlier detectionSee which locations drift from the fleet
- Ticket workspaceAlarms auto-filter into a managed queue that you and your team work yourselves: triage, resolve remotely, or dispatch on each ticket
- Conversational AI AssistantNatural-language questions on your data plus automated anomaly detection across the fleet
- HVAC Ad-Hoc CommandChange setpoints on demand or push operating schedules across the HVAC assets and aggregation levels included in scope
- And moreRole-based access, alarm history, data export, web and mobile parity
- Everything in Essential
- SLA tracking and service performanceLive SLA compliance against contractual targets per priority level
- Standard CMMS integrationOut-of-the-box connectors for Fexa, Corrigo, ServiceNow and others; custom field maps or workflow adjustments may apply depending on your configuration
- And moreClosure evidence on every ticket, weekly ops digest, post-incident reviews
- Everything in Managed
- Indoor air quality monitoringCO2 and particulate (PM) per floor and common zone, validated against occupancy so ventilation is doing its job where people actually are
- Occupancy-driven optimizationSetpoints and ventilation follow real occupancy per floor and common zone, so empty space is not conditioned to a full-occupancy standard
- HVAC predictive metricsDashboards with advanced and predictive health metrics and early-warning indicators (roadmap — coming later) for the HVAC assets and metrics included in scope, evolving toward forward-looking views of failures and performance drift across the portfolio
- And moreCross-site benchmarking with savings ranking, custom optimization rules, executive briefing reports
- You and your team manage alarms, tickets, and remote commands yourselves from the dashboards
- Real-time alarm and ticket monitoring — Alarms and tickets generated from the assets and metrics included in scope are monitored, triaged, and worked by Keedian agents in real time, in accordance with the agreed operating procedures and escalation paths AI
- Reactive site requests — Sites can reach Keedian on any channel; our AI evaluates each request and opens a ticket when one is warranted — a fault, a setpoint-change request, or a question — feeding it into the same triage-and-resolve workflow AI + Human
- Reactive CMMS intake — Tickets triggered by the customer's CMMS are ingested and routed into the same triage-and-resolve workflow, with our AI evaluating and enriching each one AI + Human
- Remote resolution first — Every ticket gets a remote-resolution attempt by Keedian Ops before a truck roll is scheduled, with the avoided truck rolls counted toward the Managed-tier ROI report AI
- Field dispatch when needed — Keedian Ops creates the work order, hands off to the customer's CMMS, and tracks resolution against SLA Human
- Root cause analysis on close — Every closed ticket includes a documented root cause and the corrective action taken, feeding into recurring-failure detection AI
- Recurring-failure detection — Sites or units with repeat tickets are flagged for replacement or vendor escalation, with the recurrence pattern surfaced in the monthly executive report AI
- Everything in Managed, plus
- Predictive ticket origination (roadmap — coming later) — AI and multi-variable FDD logic use the assets, metrics, baselines, and predictive signals included in scope to open and work tickets for emerging fault patterns before a conventional alarm or customer report AI
- Proactive setpoint command — Keedian Ops issues approved setpoint and schedule changes directly through the platform on your behalf — per floor, per common zone, or building-wide; you review and approve from the audit log AI + Human
- Additional HVAC FDD coverage — Analytics-driven fault detection on Runtime, Cooling Delta T, Setpoint Compliance, and Temperature Compliance is fully worked by Keedian Ops, aligned with the advanced and predictive HVAC metrics dashboards in Platform Capabilities AI
- Portfolio compliance report% of sites in compliance for each HVAC optimization metric (Runtime, Cooling Delta T, Setpoint Compliance, Temperature Compliance) for the period, with monthly trend per metric
- Site compliance reportPer-site averages for Runtime and Cooling Delta T with compliance flag, plus % of time each site was in Setpoint and Temperature compliance, all with monthly trends
- Alarm and ticket volume reportMonthly HVAC alarms, tickets generated, and alarm-to-ticket conversion rate across the fleet
- Top alarm and ticket sourcesRanked list of sites and devices generating the most alarms and tickets
- Everything in Essential
- SLA & MTTR performanceSLA compliance against contracted targets per priority level, combined with Mean Time to Resolution by priority for fleet and per-site, with monthly compliance and resolution-time trends
- Reactive ticket activitySummary of reactive tickets received (phone, CMMS, customer-initiated) categorized by type, plus the cross-analysis of reactive vs proactive tickets including the % of tickets Keedian proactively initiated
- Avoided truck rolls reportTickets resolved remotely without dispatch, with estimated cost savings
- Managed-tier ROI reportEnergy savings proxy (weather-normalized) plus avoided truck rolls, monetized
- Comfort complaint summaryBy site, by month, with resolution time and root cause distribution
- Everything in Managed
- Predictive alarm and ticket reportAlarms and tickets generated proactively by predictive models, with prediction accuracy and lead time before operational impact
- Optimized-tier ROI reportManaged ROI plus Equipment Lifetime Extension (predictive maintenance impact) and Demand Optimization savings adjusted by the site's utility billing model (kW demand-charge avoidance)
- Quarterly improvement opportunitiesOperational, CAPEX, and other recommendations from the AI agents, ranked by expected impact
- IPMVP M&V quarterly reportFormal Measurement & Verification per IPMVP protocol vs contracted baseline; backed by per-RTU CT sub-metering when deployed, modeled from runtime + nameplate otherwise; exportable for executive and ESG reporting
- Outlier deep divesQuarterly analysis of bottom-quartile sites with root-cause analysis and recommended interventions
- 99.5% monthly platform availability (UI, API, alerting)
- SLA by event priority (P1–P5)
- Monthly compliance reporting
- SLA from Managed
- Specific SLA for failure anticipation and energy savings capture
- Consultative — scoped per project (Model A — direct sensors — applies only to buildings without a BMS)
- Subscription: Price per point per month (minimum points per building apply)
- No HW provision, no installation
- Integration: Per technology (BMS / system) — one-time. Free when a reusable connector exists (open-protocol BMS — Honeywell, Schneider, JCI, Siemens over BACnet/Modbus); quoted at SOW when custom development is needed.
- Commissioning: Per point — one-time. Mapping and normalizing each point to the reporting model (flat standard rate; abnormally complex normalization quoted at SOW).
- Subscription: Price per point per month (same as Model A)
- Integration: Same as Model B — per technology, one-time (free or quoted by integration scope).
- Commissioning: Per point — one-time, same as Model B; only on the points Keedian normalizes.
- Subscription: Price per point per month (same as Model A)
- Everything in Essential
- Subscription: Price per point per month
- Subscription: Price per point per month (same as Model A)
- Subscription: Price per point per month (same as Model A)
- Everything in Managed
- Subscription: Price per point per month
- Subscription: Price per point per month (same as Model A)
- Subscription: Price per point per month (same as Model A)
Adjacent capabilities, on top of any tier.
Add-ons activate on top of any tier and any Data Enabler model. Each is either Domain-specific (within a product domain) or Transversal (across any contracted product). Open an add-on for its hardware, value levers, and pricing — or browse the full add-ons catalog.
Domain-specific
Adjacent capabilities within the product domain. Hardware and pricing live on each add-on's page.
| Add-on | What it solves |
|---|---|
| Chiller Plant Monitoring | Monitoring for the central cooling plant (Chiller Plant) — chilled-water and cooling-tower ΔT, operational-sequence compliance, and plant efficiency (kW per ton) where the plant is metered. Instruments the building's single largest cooling load and surfaces its operational metrics and alarms; it does not control the plant. |
| VAV Terminal Monitoring & Control | Per-box monitoring and control for all-air office floors — one AHU feeding many variable-air-volume boxes. Adds deep per-terminal visibility (airflow delivery, damper saturation, minimum ventilation, loop stability) and control that scales by tier: visibility and ad-hoc command at Essential, managed alarm ops at Managed, proactive device-level control at Optimized. Installs and operates the terminal controller — it does not replace defective field devices. |
| Air Handler (AHU) Monitoring & Control | Deep monitoring and control for the office air handler that feeds an all-air floor — supply-air temperature compliance, duct static pressure (reset to follow the VAV boxes), fan/VFD performance, filter differential pressure, and chilled-water valve/coil performance, plus economizer effectiveness where an outdoor-air damper exists. Control scales by tier. Installs and operates the plant controller — it does not replace defective field devices. |
| HVAC Refrigerant Monitoring & Compliance | Predictive charge-loss and refrigerant-leak indicators on refrigerant-bearing HVAC equipment, plus auditable tracking of charge, leak events, and recovery. Covers rooftop/package units, split systems, heat pumps, and chillers where compatible telemetry exists. Supports EPA Section 608 / state-level refrigerant regulations. |
Platform-wide
Transversal add-ons that apply across any product you contract, charged once per building.
| Add-on | What it solves |
|---|---|
| BMS / EMS Integration Extension | Extend the integration to additional systems not included in the product's base Model B. |
| Custom CMMS Integration | Deep integration with your CMMS beyond the standard. |
| Data as a Service | Programmatic access to Keedian's normalized operational data for your analytics, BI, or data lake. |
| Ad-Hoc Dashboards & Reporting | Custom dashboards and one-off reports built to your spec, on top of the data Keedian already collects. |
| Refrigeration Monitoring | Temperature and operating-status monitoring for office cafeteria, pantry, and vending refrigeration — alarms on warm cases and outages so food-safety risk is caught before stock is lost. |
| UPS & Continuity Monitoring | Monitoring of the electrical-continuity chain — UPS and standby generators, with the ATS and main switchboard as supporting signals — so a backup that is not ready surfaces before the outage it was meant to cover, not during it, and the site stays online: an office building's tenants and critical rooms, or a bank branch's ATMs, teller and core-banking systems, security, and comms. Monitors readiness ("will the backup take the load, and for how long?"), not just "broken now." Continuity links to the other monitoring add-ons for the layers they already cover — Chiller Plant Monitoring (critical-environment cooling), Fire Detection & Suppression Monitoring, and Vertical Transport Monitoring — which read alongside continuity but stay separate add-ons. |
| Vertical Transport Monitoring | Monitoring of elevators and escalators — operating status, fault codes, and out-of-service events — so a stoppage is detected and routed to the maintenance provider the moment it happens. |
| Fire Detection & Suppression Monitoring | Monitoring of fire detection and suppression systems — panel status, supervisory and trouble signals, and test/inspection records — so a supervisory fault or a missed inspection is caught and routed to the life-safety provider. |
An advisory layer, not a tier.
Tailored work for needs outside the standard packaging — scoped and priced per engagement, on top of any product and any tier. Keedian owns the connectivity and data layer; the physical asset stays with you and your vendors. Browse the full advisory catalog.
| Advisory element | What it solves | Type | Domain |
|---|---|---|---|
| Ad-hoc Solution Definition | Scoping and definition of ad-hoc solutions for needs not described in the standard tier model. | Transversal | All products |
| Field Services | On-site work on the connectivity layer — sensor calibration, gateway and smart-thermostat installation, integration validation — plus coordination of your HVAC vendor for asset repairs. | Transversal | All products |
| Sustainment | Post-deployment maintenance of the Keedian layer — sensor recalibration, firmware updates, hardware replacement, and periodic integration validation. | Transversal | All products |
| Customer-specific SOPs | Bespoke operating procedures — vendor-specific dispatch rules, regional escalation matrices, pre-dispatch approval workflows, and brand-aligned site communication scripts. | Transversal | All products |
| Custom Reporting | Bespoke executive and operational reports built to your specification on top of the data Keedian already collects. | Transversal | All products |
| One-off Integrations | Bespoke integrations with proprietary systems or clouds for which Keedian has no standard connector. | Transversal | All products |
| HVAC Retrofit — Connectivity & Savings Evaluation | Connectivity and control-sequence design for HVAC retrofits, plus savings evaluation. Keedian scopes the controls and telemetry and quantifies expected savings — not the mechanical retrofit. | Domain-specific | hvac |
| RTU Replacement Input | A data-driven shortlist of the RTUs that are candidates for replacement, based on runtime, failure history, and efficiency signals. | Domain-specific | hvac |
| Chiller Plant Engineering — Sequence & Savings Evaluation | Sequence-of-operations design and savings evaluation for the central cooling plant. Keedian designs the chilled-water / condenser-water control sequences and quantifies expected plant savings — not the mechanical plant work. | Domain-specific | hvac |
Pricing: project-based · scoped per engagement
A hybrid of AI agents and human operators, working as one service.
The Managed and Optimized tiers are delivered through Agentic Operations — AI agents and human operators working together against the same operational rules and the same SLA.
AI agents handle the routine, high-volume work. They monitor alarms in real time across the portfolio, triage common HVAC false positives like short cycling and sensor drift, run fault detection on AHUs, fan-coils, and the chiller plant (coil and valve faults, fan degradation, compressor and tower issues), generate setpoint and schedule recommendations driven by weather forecast and occupancy, identify outlier buildings, draft work orders with the suspected root cause, and verify closure with telemetry evidence. They work 24/7 against the comfort and air-quality thresholds you set.
Human operators handle the exceptions. When a comfort complaint requires conversation with the property manager or a tenant, when a setpoint change needs customer approval before acting, when a vendor escalation needs a human voice on the phone — that's the human side of the team. Operators also manage the customer relationship, refine the operating rules over time, and own the outcome reporting.
One service, one SLA, one accountability. The split between AI and human is invisible to you — you call Keedian, you read Keedian's reports, you measure Keedian against the contract. The internal mechanism evolves as the agentic stack matures; your contract does not change with it.
We capture HVAC signal wherever it lives: your BMS, our sensors, or both.
The Data Enabler is how the operational signal enters Keedian. Offices are different from retail: almost every building already runs a building automation system, so the default path is Model B — we connect to the BMS you already paid for and read its points. We don't charge you to integrate it; we use the investment you've already made. Where a building has no usable BMS — typically older Class B / C stock — Model A installs Keedian hardware. Where coverage is partial, Model C fills the gaps. The managed service, dashboards, SLA, and outcomes are identical across all three models.
Your BMS exposes data through open protocols: BACnet, Modbus, MQTT, documented REST APIs. Honeywell, Schneider, JCI, Siemens, Distech and modern supervisory platforms with documented points. This is the default office path.
- Integration through Keedian's standard connectors (already built and reusable across the major BMS platforms)
- No Keedian hardware (or minimal where a specific point is missing)
- Integration cost absorbed by Keedian
- No setup, no per-unit hardware
- Recurring +$3/building/month vs. Model A
- 3-year minimum contract
Your BMS or supervisory platform uses closed protocols without modern APIs and requires reverse engineering: legacy supervisory systems, vendor clouds without open point access.
- Custom integration built by Keedian (initial reverse engineering, then reusable across customers with the same system)
- No Keedian hardware (or minimal where a specific point is missing)
- Integration cost absorbed by Keedian
- No setup, no per-unit hardware
- Recurring +$5/building/month vs. Model A
- 3-year minimum contract
You have no BMS, or the BMS you have isn't producing usable data quality — common in older Class B / C buildings with standalone thermostats or a controller that can't be read remotely.
- Per zone (floor or common area): smart thermostat / zone controller, space temperature sensor, supply-air temperature sensor on the serving AHU or fan-coil
- One connectivity gateway per building (shared with Energy or Lighting if those products are also contracted)
- In Optimized tier, CO2 / PM sensors per floor and common zone, outdoor air sensor per building, and occupancy inputs are added. Additional optional sensors available per building profile (chiller-plant sensing and metering, AHU valve / coil feedback, fan monitoring)
- Installation included in the setup
- Setup: Consultative — scoped per project (install designed for fast multi-building rollout)
- Per point: Scoped per project (sensor pack; Optimized adds IAQ and occupancy sensing)
- Standard recurring
You have partial coverage: a BMS that covers the main air-handling plant but not every floor or common zone, recently combined buildings on different systems, or zones the BMS never reached.
- A blend of Models B and A
- Uses BMS data where it exists
- Adds Keedian thermostats and sensors on the floors, zones, or equipment the BMS does not reach
- Scoped per building based on coverage
- Setup and per-unit charges only on floors / zones that need Keedian hardware
- Intermediate recurring
System classification
Maintained by Product + Engineering. Lets Sales quote on the spot without engineering scoping. Classification is pre-assigned per system; any system not on this list requires Engineering review before quoting.
- You don't have a BMS, or what you have can't be read remotely
- The BMS data you have is incomplete or unreliable
- You prefer Keedian thermostats and sensors on the floors the BMS never reached
- Tridium / Niagara
- Distech Controls
- Native BACnet / Modbus / MQTT systems
- Schneider EcoStruxure (modern API)
- Honeywell Niagara-based
- Ecobee / Pelican thermostats with API
- Modern SCADA with OPC UA
- Legacy Honeywell WEBs (pre-Niagara)
- Proprietary thermostat clouds without API
- Trane Tracer SC (older versions)
- Carrier i-Vu (legacy)
- Email-based reporting only
- Legacy EMS without documented APIs
Why the structure is built this way.
Asset classes are air-side and zone-side, not RTUs
Office HVAC is built around air handling units, fan-coils, and the floors and common zones they serve — plus a central Chiller Plant where the building produces its own chilled water. There are no packaged rooftop units to meter one-for-one as in retail; the product is anchored to the zone (a floor or a common area) and the air-side equipment that conditions it.
Model B leads because offices have a BMS
Almost every office building already runs a building automation system — Honeywell, Schneider, JCI, or Siemens. The Data Enabler therefore leads with Model B: we connect to the BMS you already paid for and read its points. Model A (Keedian hardware end-to-end) is the exception, reserved for older Class B / C buildings whose controls can't be read remotely.
Per zone, not per site
Variable pricing is per zone (a monitored floor or common area) because zone count varies widely — a single floor-plate may be one zone, a multi-tenant tower may have a dozen. Per-zone pricing scales fairly with both customer value and Keedian effort.
IAQ and occupancy are Optimized capabilities, not products
Indoor air quality — CO2 and particulate per floor and common zone — is a capability of the HVAC product at the Optimized tier, validated against occupancy so ventilation is doing its job where people actually are. Occupancy is a control input that drives setpoint setback and ventilation, not a separate product.
The Chiller Plant is an add-on, not the base product
The central cooling plant (chiller, cooling tower, chilled-water loop) is the building's single largest cooling load, but only chilled-water buildings have one. Chiller Plant Monitoring is carved out as a product-specific add-on so only buildings with a central plant pay for it. Keedian instruments the plant and surfaces its operational metrics and alarms; the BMS sequence logic and the mechanical plant and its service stay with the customer's plant vendor — monitoring only, no remote control.
Transversal building add-ons capture the signal, not the asset
Refrigeration (cafeteria / pantry / vending — its own domain), UPS and continuity, vertical transport (elevators), and fire detection and suppression are transversal add-ons. For UPS, vertical transport, and fire safety, Keedian captures the signal, routes it to the responsible vendor, and keeps the evidence and audit trail — it does not control or maintain the asset.
Same operating model as the retail HVAC products
The Essential / Managed / Optimized tiers, the Data Enabler model selection, the Agentic Operations split between AI agents and human operators, and the SLA structure are identical to the retail HVAC products. The differences are the asset classes (air-side and zone-side, not RTUs), the BMS-dominant Data Enabler, and the office-specific capabilities (IAQ, occupancy, chiller plant).